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3.0

I purcjased a high end mattrwss set. It was delivered by two men the problem was tjw matress was punctured I immediatly called store in Hyannis I was transfered to cooperate office then back to hyannis.

The representative offered to send a tech out to mend the tear. I said no I wa t tje same nrand new bed deivered to me asap. Tje ned was delivered and the other removed..i had to lose part of my work day for this screw up.

The delivery person tje first trip was more intetested in leaving.

In his haste he tore the bed. Tried to flag him and helper back but they just left. I feel the customer sevive lacked how the customer felt about the inconvenience of having to remake the bed and leave work early to meet the the delivery truck then having to make yje ned again .

I was not happy about tje mattress being torn or having to do tasks Id already done.y time is very structured. Perhaps tje deivery people need to be careful when delivering furniture!Linda Oberton.

Reason of review: Damaged or defective.

Location: Hyannis, Massachusetts

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