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I bought a Sealy mattress 5 years ago. The warranty on the mattress was 10 years.

My mattress is starting to buckle on the side, so I called the company and they sent out a technician to measure & take pictures of it. The next morning I was called & told that we were close to their idea of defective merchandise but not quite there yet, so call us back in 30 days....I have spent so much money over the years at Bernie & Phyl's, and I cannot believe that this is how they treat their customers. I just bought a sectional from them & it is being delivered on Wednesday, I am not so sure I am going to take it or not! I also put a down payment on a new Sterns & Foster king size bed not sure I want to do that either!

Jordan's is less than 1/4 mile down the road from Bernie & Phyl's in Nashua, NH. I will have to rethink this.

If they will not honor their warranty!!! Not a very happy customer!

Reason of review: Warranty issue.

Monetary Loss: $1699.

Preferred solution: Full refund.

Location: 243 Daniel Webster Hwy, Nashua, NH 03060

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