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2.7
Details
Bernie And Phyls Furniture review - Don't order custom pillows
Bernie And Phyls Furniture review - Don't order custom pillows
Bernie And Phyls Furniture review - Don't order custom pillows

Update by user Aug 24

Refund issued

Update by user Aug 24

Update 21 hours later.... Got a call from Bernie and Phyl's.

Management accepted my request for a refund. Very pleased with their responsiveness and would consider doing business with them again.

Original review posted by user Aug 23

Ordered two custom couch throw pillows. Great fabric, less...
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Resolved Most Helpful
Review
#1633331 Review #1633331 is a subjective opinion of poster.
Product
Pillow
Pros
  • Ability to solve problem
  • Responsiveness
Cons
  • Quality of custom work
  • Poor customer service
Reason of review
Bad quality
Loss
$103
Preferred solution
Let the company propose a solution
Tags
  • Custom Pillows

Bernie And Phyls Furniture review in Boston, Massachusetts: I hate texting

I want online telephone number online order when I want to talk to somebody.
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Review
#1726391 Review #1726391 is a subjective opinion of poster.
Service
Bernie And Phyls Furniture Customer Care
2.2
Details
Short Version - Stay away from Bernie & Phyl's. 1) Salesmen will misrepresent the items to make a sale, 2) spill/stain warranty is impossible to abide by and B&P will do anything to not honor it. Long Version - Purchased a "Sunbrella" couch for over $2,200. Was told by...
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Review
#1696188 Review #1696188 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$2200
Preferred solution
Let the company propose a solution

Bernie And Phyls Furniture review: Worst experiance

1.0
Details
the worst store to buy furniture don't stand behind faulty material I now go to bobs furniture Sad Sad Sad
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Review
#1693506 Review #1693506 is a subjective opinion of poster.
Product
Hickorycraft Recliner
Cons
  • Dont stand behind faulty products
Reason of review
Warranty issue
Loss
$600
Preferred solution
Let the company propose a solution
1.0
Details
I bought a Sealy mattress 5 years ago. The warranty on the mattress was 10 years. My mattress is starting to buckle on the side, so I called the company and they sent out a technician to measure & take pictures of it. The next morning I was called & told that we were...
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Review
#1688991 Review #1688991 is a subjective opinion of poster.
Product
Bernie And Phyls Furniture Protection Plan
Reason of review
Warranty issue
Loss
$1699
Preferred solution
Full refund
Tags
  • mattresses

Bernie And Phyls Furniture review in Nashua, New Hampshire: Furniture insurance is a ripe off

1.5
Details
I don’t recommend anybody to buy any piece of furniture in this place the furniture is terrible and I even after purchasing insurance they’re not willing to replace the poor quality furniture don’t waste your money
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Review
#1688039 Review #1688039 is a subjective opinion of poster.
Product
Bernie And Phyls Furniture Protection Plan
Pros
  • Price until i realized the low quality of their furniture
Cons
  • Lack of ethics
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Buying Furniture

Bernie And Phyls Furniture review: Complaint about delivery

1.0
Details
i had a recliner deliveredand paid money to take my oldone away the delivery men left the old one on the sidewalk and didnot inform me they did not cometomydoorto tell me nor did the store make any attempt to call i had to call and inform them that it cost me $40 more to remove all i got was excuses like there were health issues then i was told that i wanted it on the sidewalk amongst other bs i told them i did not pay $50 to jusy leave it on the sidewalkall i got was nothing but exscuses and i will never buy anything from them againi have called the local radio station about them to inform people of thier practices
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Review
#1684760 Review #1684760 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Lack of ethics
Reason of review
Problem with delivery
Loss
$40
Preferred solution
Full refund

Bernie And Phyls Furniture review in Malden, Massachusetts: Poor delivery service

3.0
Details
We ordered a bedroom set, a couch, table and chairs. The first delivery came, the delivery men wanted to refuse to deliver the set, the hallways are both narrow. I explained we took out furniture, it will go up. Finally, my husband shows up and the furniture is delivered! Next day, the couch comes, once again the deliverymen say they can't get it up and leave it on the lawn. I'm sorry but furniture came down and furniture will go up. Now my family has to do it. This is totally ridiculous. And some of the pieces are on backorder, lets see what happens.
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Review
#1617992 Review #1617992 is a subjective opinion of poster.
Service
Bernie And Phyls Furniture Shipping Service
1.0
Details
So back in March of this year I called to complain about a recliner that had broken after only a year of having it (the frame underneath had completely come apart.) Was told it was still under warranty so they would send someone out to look at it. The guy that came...
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Review
#1579860 Review #1579860 is a subjective opinion of poster.
Service
Bernie And Phyls Furniture Customer Care
1.0
Details
Me and my old lady went to B&P in Newington, NH, and were greeted by overly zealous sales persons, reminescent of a car dealer. We wanted a double-bed sized mattress, that's all. The lady said we absolutely must buy additional accessories- no choice- "Must buy". She...
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Review
#1530046 Review #1530046 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Bernie And Phyls Furniture Customer Service

Website:
Mailing Address:
308, W Main St
Norton, MA 02766-2573
USA
Phone:
(800) 244-9350
All Bernie And Phyls Furniture Contacts

Bernie And Phyls Furniture Products and Services Reviews

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Bernie And Phyls Furniture review: The owners should read the reviews

Cape Cod store very bad at there job
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Review
#1483657 Review #1483657 is a subjective opinion of poster.
Product
Bernie And Phyls Furniture Protection Plan
Reason of review
Poor customer service